|Title||Optimize Buffer scheduling|
Optimize Buffer scheduling
industrial or statistical engineering
The purpose of this scheduling optimization study is to propose the best approach to be implemented when dispatching incidents to Buffer resources in different teams. This project should start by comparing most famous scheduling disciplines (e.g. FIFO, EDF, SJF,…). Then, analyzing the correlation between the incidents different indicators such as MPT, IRT, CSAT, priority, dispatching delay and closure time… Finally, testing few approaches and drawing the conclusions.