Job: Optimize Buffer scheduling

Title Optimize Buffer scheduling
Categories summer internship
Réf SM-102
Job Information

Subject : 

Optimize Buffer scheduling


industrial or statistical engineering

Details :

The purpose of this scheduling optimization study is to propose the best approach to be implemented when dispatching incidents to Buffer resources in different teams. This project should start by comparing most famous scheduling disciplines (e.g. FIFO, EDF, SJF,…). Then, analyzing the correlation between the incidents different indicators such as MPT, IRT, CSAT, priority, dispatching delay and closure time… Finally, testing few approaches and drawing the conclusions.

Technologies :

Excel, VBA

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