Job: Process & Tools Analyst

Title Process & Tools Analyst
Categories Administration, Jobs
Réf 41411621/2/2021
Job Information

Focus is the entity of Focus group specialized in the IT Outsourcing and software development.

Working with world renowned leaders in the fields of telecommunications, Automotive, ERP and Business Intelligence such as Nokia Siemens Networks, Continental, Parrot, SAP, Focus has developed a solid expertise in a wide range of technologies related to embedded software development, mobile application development, data analysis solutions development…

For our purposes, we are recruiting :


Process & Tools Analyst


- Act as tools administrator (access management, management enablement and support, tool maintenance, data quality & integrity…)
– Maintain systems integrations to promote best practices and seamless processes
– Actively troubleshoot issues within our tools and coordinate with different stakeholders to ensure timely resolution
– Work with end-users to provide best practices and tips on tool usage including training, documentation, and support as necessary
– Develop a solid understanding of the department-specific business processes and work with the business to design and implement new processes. Model and implement business processes as data structures.
– Collect business needs and write functionnal/technical specifications
– Continuously evolve existing processes & tools
– Stay current with tool releases and corresponding documentation and provide new functionalities and solutions as needed.
– Conduct comparative studies, benchmarks and tests necessary for the choice of tools and solutions in line with needs.
– Identify optimal solutions in terms of quality / cost
– Assist the IT team in setting up and deploying solutions


  • Bachelor/Master’s degree in Business-oriented Computing
  • Work experience with application and software development and/or administration
  • Ability to problem solve high-level software and application issues
  • Logical thinking and Problem solving
  • Very good communication skills
  • Good reporting


About Focus Group :

Focus is a Tunisian Group specialised in software engineering and IT services.

With presence in Tunisia and in Europe, Focus offers a wide range of IT solutions in the areas of embedded systems, ERP and BI, IT infrastructure solutions…

Certified ISO 9001 and CMMI L3, Focus has among its references national and worldwide leaders such as Continental, Nokia-Siemens, Parrot or SAP.

Apply Now
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