• PFE
  • Tunis
  • Reference: SBZ01

Focus

Description :

Main responsibilities include the following:

– Analyze the problem (troubleshoot), research solutions and provide solid answers easily understood by customers

– Troubleshoot complex problems and provide the best available solution or workaround within the agreed service levels·

– Document solutions to known issues and consulting questions

– Develop technical solutions to be posted to both internal and external knowledge base

– Liaise with Development Field Teams to identify bugs and missing product functionality for future releases

– Document issues in a CRM system and defects in our engineering tracking tool

– Collaborate with other employees providing important customer feedback, process improvement suggestions, new troubleshooting tips and other actions that involve improving our product.

Technologies:  SAPUI5, JavaScript, Java, Spring Boot

Requested Profile : software engineer.

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