Main responsibilities include the following:
– Analyze the problem (troubleshoot), research solutions and provide solid answers easily understood by customers
– Troubleshoot complex problems and provide the best available solution or workaround within the agreed service levels·
– Document solutions to known issues and consulting questions
– Develop technical solutions to be posted to both internal and external knowledge base
– Liaise with Development Field Teams to identify bugs and missing product functionality for future releases
– Document issues in a CRM system and defects in our engineering tracking tool
– Collaborate with other employees providing important customer feedback, process improvement suggestions, new troubleshooting tips and other actions that involve improving our product.
Requested Profile : software engineer.
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