• Anywhere
  • Reference: 734143546/1/2023

Focus is the entity of Focus group specialized in the IT Outsourcing and software development. Working with world renowned leaders in the fields of telecommunications, Automotive, ERP and Business Intelligence such as Nokia Siemens Networks, Continental, Parrot, SAP, Focus has developed a solid expertise in a wide range of technologies related to embedded software development, mobile application development, data analysis solutions development…

For our purposes, we are recruiting : Cloud service delivery manager

Mission: 

Cloud services strategy, portfolio and product management:

  • Work with internal development and product management and with customers to collaboratively develop and drive the strategy for Focus cloud services
  • Develop strategies for individual cloud service delivery, working with development and service delivery teams and customers to ensure that the right products developed, they are capable of high quality delivery and they meet current/evolving customer needs
  • Develop cloud service definitions that enables both the customer and the service provider to know what they can and cannot expect from a service
  • Take ownership of and deliver operational level agreements (OLA) with departments internal to the service provider detailing the provision of certain elements of a service.
  • Work with the suppliers to understand the changing market and to reflect this understanding in the products and strategies delivered

Cross company leadership and management 

  • Develop the cloud service catalogue that is published on the Focus cloud web as part of the cloud services web site.
  • Finance function to carry out financial planning for the product to include budgeting and pricing; and to establish and agree financial, business and pricing models for products within the charitable framework and ensuring state aid and procurement compliance
  • Work with stakeholders across the company ensure that:

– Contracts required to provide cloud service are properly procured and managed;

–  Cloud services are developed in line with the Focus cloud services strategy;

–  Services include relevant training for customers to ensure benefit and usage for cloud services;

  • Communicate, influence and work with stakeholders and executives both inside and outside of Focus cloud to ensure the broadest understanding and contribution to the Focus cloud services strategy
  • Act as go-to point for cloud services and advise various internal, partner, and customer teams on Focus cloud services

Profile: 

  • Three years related experience in service management ( defining and delivering clearly defined services that enable customers to understand service offerings)
  • Understanding of the unique requirements for enterprise and commercial customer use of private cloud, hybrid cloud, and public cloud
  • Understanding of public sector procurement in the technology space and emerging trends in cloud computing and storage. 
  • High levels of personal motivation, problem solving and persuasion.
  • Self-directed, proactive, work on own initiative with a best practice approach.
  • Able to articulate technical issues in terms of business risk and opportunity
  • Strong team player prepared to work flexibly across a matrix organisation.
  • Strong communication and interpersonal skills and a strong professional ethic when dealing with customers.
  • Able to negotiate and resolve conflicting priorities and to influence senior executives
  • Able to assimilate information and to disseminate effectively to customers and colleagues.

About Focus Group :

Focus is a Tunisian Group specialised in software engineering, IT services and Cloud Solutions.

Focus support its clients in the adoption of the Cloud through  solutions for their critical workloads: Virtual Data center, Backup as a Service, DRaaS, etc., and advise them on the Cloud strategy to adopt (private cloud, hybrid or in adopting a multicloud strategy)

Cloud Focus solutions are designed to allow our customers to benefit from the contribution of the Cloud in terms of agility, scalability and security in order to meet their business and organizational challenges.

Certified ISO 9001 and CMMI L3, Focus has among its references national and worldwide leaders such as Continental, Nokia-Siemens, Parrot or SAP

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