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  • Reference: 15542720/11/2022

Focus is the entity of Focus group specialized in the IT Outsourcing and software development.

Working with world renowned leaders in the fields of telecommunications, Automotive, ERP and Business Intelligence such as Nokia Siemens Networks, Continental, Parrot, SAP, Focus has developed a solid expertise in a wide range of technologies related to embedded software development, mobile application development, data analysis solutions development…

For our purposes, we are recruiting:

Front Desk Engineer


  • Perform a high level technical analysis of customer complaint based on Spys/Logs and problem report description.
  • Define if the root cause is linked to the product or is linked to another external component.
  • Communicate with test team that receive customer complaint in case of missing sufficient inputs for analysis.
  • Suggest the appropriate solution to the customer.
  • Case of deeper analysis need, redirect problem to specialised SW team for further analysis.


Degree in Engineering (BAC + 5 or more) (Computer, Electrical , Industrial, Mechatronics)

Excellent communication skills in French and English.

Having a good sense of analysis.

Having a team spirit.

About Focus Group :

Focus is a Tunisian Group specialised in software engineering and IT services.

With presence in Tunisia and in Europe, Focus offers a wide range of IT solutions in the areas of embedded systems, ERP and BI, IT infrastructure solutions…

Certified ISO 9001 and CMMI L3, Focus has among its references national and worldwide leaders such as Continental, Nokia-Siemens, Parrot or SAP

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